Community Guidelines for Campaign Owners

These Community Guidelines for Campaign Owners are incorporated into our Terms of Use by reference and apply to the use of our website and Services.

Contents

  1. Prohibited Content and Perks
  2. Campaign Expectations and Requirements
  3. Disbursements
  4. Policy Violations

  1. Prohibited Content and Perks
  2. The following content, activities, and Perks are prohibited on our website. For further information on certain categories of prohibited content, please review the What Can I Not Offer as Perks Help Center article. Any decision that Indiegogo makes on prohibited content and perks, or any other policy compliance decision, is final.

    • Gambling
      • Lotteries and other forms of gambling
      • Perks or other rewards that are not guaranteed, such as raffles, contests, sweepstakes, random drawings etc. are also considered gambling
    • Drugs and Alcohol
      • Drugs or drug paraphernalia and alcohol cannot be marketed on a Campaign or offered as a Perk
      • Words or phrases (including slang names), images or videos depicting drugs, drug usage or associated drug paraphernalia
    • Investments and Profit Sharing
      • Financial incentives, a return on investment, Securities Offering (as defined in the Securities Act of 1933), or participation in any profit sharing
      • Any type of Campaign that could be considered an initial coin offering (“ICO”) or a Campaign that offers cryptocurrency or other digital asset in token form that could be considered a Securities Offering
    • Harassment and Hate speech
      • We consider harassment to include, but is not limited to, the following:
        • Abusive videos, comments, or messages
        • Cyberbullying
        • Invasion of privacy
        • Promoting or representing any individual, group, or organization that promotes hate or uses hate symbols and/or hate terms on their website, as defined by the Anti Defamation League
        • Sexual harassment
        • Any form of degradation, subjugation, discrimination or hatred against individuals or groups based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity
    • Nudity and Sexually Explicit Content
      • Nudity and sexually explicit content, which may include:
        • Sexually explicit videos
        • Links to websites that may contain sexually explicit material
    • Graphically-Violent Content
      • Content that promotes any form of violence
    • Weapons
      • Weapons, ammunition, and related accessories
    • Human Remains
    • Air Transportation
      • Campaigns to raise funds for aircraft
    • Political Campaigns
      • Political campaigns, electoral campaigns, or those run by PACs (Political Action Committees)
    • Medication and Dietary Supplements
      • Drugs, medication, and medical devices
      • Products making false or misleading health claims, including claims implying that a product is as effective as prescription drugs or controlled substances. These may include:
        • Products that claim to cause weight loss or weight control
        • Herbal and dietary supplements with active pharmaceutical or dangerous ingredients
        • Products that are marketed in a way that implies that they are safe or effective for use in preventing, curing, or treating a particular disease or ailment (whether via a device, app, book, nutritional supplement, or other means)
        • Miracle cures
        • Any products that have been subject to government or regulatory action
        • Promotion of products with names that are confusingly similar to an approved or unapproved pharmaceutical or supplement or controlled substance
        • Lasers that claim to have a medical, pharmaceutical, or any other therapeutic effect

  3. Campaign Expectations and Requirements
  4. Provide Monthly Updates to Contributors

    • Campaign Owners must provide substantive detailed updates at least once a month to their Contributors. For an idea on best practices for updates, please refer to our Update Help Center article.
    • Failure to send monthly updates can result in any or all of the following:
      • We may hold funds raised on your Campaign
      • Increase in your refund requests and chargebacks from Contributors
      • Negative impact on your business and perceived trustworthiness with Contributors
      • We may also report you to a third party collections agency to recover Contributions disbursed to you

    Perk Fulfillment

    • You must fulfill any promises or commitments made on your Campaign page and to Contributors (including delivering any Perks)
    • Once your Campaign has ended, Contributors must receive their Perk before you send Perks to any other contributors or backers of a Campaign on any other fundraising or e-commerce website
    • Campaign Owners who participate in any of the programs offered by third parties in collaboration with Indiegogo, like those for perk, shipping, and retail management, may be removed from these programs for violation of this section or any other policy listed here

    ID Verification

    We may choose to verify your identity and other information that you provide to us as a Campaign Owner. We reserve the right to withhold funds and refund Contributors if we are unable to sufficiently verify a Campaign Owner’s identity to our satisfaction.

    • Your identity must be verified before we can disburse funds to you. Identity verification is processed by a third party, and your personal data will be encrypted by 256-bit SSL encryption
    • The location listed on your Campaign page must match the legal residence information you provide to us
    • Refer to the ID Verification Help Center Article for more information

    Addressing Contributor Comments on a Campaign

    • The comments section of your Campaign is a place where Contributors to your Campaign can ask questions, voice concerns, and interact with each other and you. You are required to address all comments unless that comment, or the Contributor, violates our Terms
    • You must respond promptly and truthfully to all questions posed to you by either Indiegogo or a Contributor
    • Comments should only be marked as spam if they violate the Terms. If you mark any comment as spam and we determine, in our sole discretion, that the comments do not violate our Terms, then we may remove your ability to mark comments as spam for a period of time or permanently

    Campaigns in the InDemand Program Must Fulfill Perks

    • A Campaign may only be part of the InDemand program if you have selected the “Shipping” stage when launching your Campaign or updating its production status
    • Campaigns that participate in the InDemand program must be able to fulfill Perks within three (3) months of the estimated shipping date provided to Contributors at the time of their Contribution
    • We may remove Campaigns from the InDemand program that are not able to fulfill Perks within the expected timeframe
    • We may require proof that Perks have been fulfilled, and decisions about fulfillment are made within our sole discretion

    Cross-Promotion of Other Products or Services is Not Permitted

    • Campaign Owners may only communicate with Contributors about the Campaign to which the contribution was made. Campaign Owners may not cross-promote, or otherwise contact (via email, SMS, or any other forms of communication) Contributors about other Campaigns, products, services, or other activities, this is especially so for Campaigns outside of the Indiegogo platform. Such communications are considered spam and are a violation of our Privacy Policy.

    Running More Than One Campaign on the Site

    • You may not run more than one Campaign on the Site without providing us with proof that the Perks from your original Campaign have been fulfilled. We may remove any Campaign that does not provide adequate proof (in our sole discretion) from the website and withhold all funds raised for that Campaign

    Tech & Innovation Campaigns: Setting Product Stages

    If you have a “Tech & Innovation” or hardware Campaign, you must set a product stage for that Campaign. The product stage must be selected based on accurate information regarding the current stage of development for your Perks or related products. See our product stages FAQ for more information.

    Prohibition against self-contribution

    • You, or anyone acting on your behalf, may not make Contributions to your Campaign--we call these “self-contributions.” Self-contributions are prohibited both by Indiegogo and our payment processor, and either Indiegogo or our payment processor may take actions like rejecting or blocking Contributions for any length of time or suspending your Indiegogo account, if either Indiegogo or our payment processor, in our sole discretion, discovers self-contributions.
    • You should also not separately take funds from Contributors and then Contribute those funds to the Campaign via your Campaign Owner account, since we still consider this to be self-contributing. Contributors must Contribute to your Campaign through their own accounts. Please refer to the Self-Contribution Help Center Article for more information.

    Follow Branding Guidelines

    You must follow the Indiegogo Branding Guidelines if you’d like to use any of our intellectual property including but not limited to things like our logo, colors, name, or registered trademark phrases in your Campaign content or related materials.

    You may not:

    • Incorporate our intellectual property and branding elements both on and off our website in a way that implies we endorse your activities or you are associated with Indiegogo
    • Include any visual element that could be interpreted to have been produced by Indiegogo, including but not limited to banners, progress bars or funding stats

  5. Disbursements
    • Before we disburse any Campaign funds to you, our Trust and Safety Team will review your Campaign for compliance with our Terms of Use and all other related policies (like these Community Guidelines)
    • You must complete all identity and banking verification processes, including any follow-up information requested by our payment processor or identity verification vendor, before your Campaign will be reviewed to approve disbursement. If you have not provided any requested information for any of these processes, your disbursement may be delayed or entirely refunded back to Contributors
    • If your Campaign has received a large amount of Contributions, we may choose to hole a percentage of the funds raised as part of your Campaign. This is to account for any Contributor chargeback requests or for other customer service reasons. The held funds will be disbursed to you at a time determined by us in our sole discretion, once our review of your Campaign is completed
    • Please refer to the When Do I Get My Money Help Center Article for more information on the disbursement process

  6. Policy Violations
  7. If you violates our Terms of Use or any related policies including these Community Guidelines, we reserve the right to take any and all of the following steps:

    • Hold back a percentage of the funds raised in your Campaign
    • Place specific Contributions on hold and/or refund Contributors
    • Utilize all legal means, including third party collections agencies, to recover funds raised in your Campaign that have been disbursed to you Campaign Owner
    • Remove Campaigns and terminate User Accounts at any time
    • Take any other legal measures we deem, in our sole discretion, necessary to protect the Site and the Services