Open ear music — uncompromised.
Behind this incredible open ear listening experience is our patented bone conduction technology. We've been in this business for years now. We know the benefits and we're all too familiar with the challenges. That's why we're confident in saying we've mastered the solution to bring you powerful, dynamic audio without the traditional limitations.
Design
Audio
Trekz Titanium™ use bone conduction technology to transmit audio waves to the inner ears through the skull, bypassing the eardrums completely. Place them on your cheekbones, just in front of your ears. This leaves your ear canals open, allowing you to remain alert and aware of ambient sounds while you enjoy your music or tune in to calls.
You'll have complete control of your music and calls right from the unit, so you can keep mobile devices safely tucked away during use.
Excellent question. For those of you not familiar with bone conduction, it's actually a natural part of the hearing process, as sound already travels through our eardrums and bones simultaneously.
If you are in the U.S, Canada, Hong Kong or China, shipping is FREE. For shipping to the rest of the world, costs are included as line items within associated perks.
How will my Trekz Titanium™ be shipped?
In the U.S. and Canada, shipping will be handled via the U.S. Postal Service. International shipments will depend on region, but AfterShokz has distribution partners worldwide set up to accommodate all of our backers.
How will I know when my Trekz Titanium™ has shipped?
You will receive an email with a tracking number when your Trekz Titanium™ ships.
How long will shipping take?
In the U.S., Canada, Hong Kong or China: once a shipping confirmation is sent, you should receive your package in 3-5 business days. International backers can expect to receive packages within 4-7 business days. Expedited shipping is not available through our Indiegogo campaign.
How do I choose my color and verify my shipping address?
When we're close to shipping we will ask you to fill out a form where you will be able to specify your color choice and confirm your shipping address.
What do I do if I've changed my mind and would like a refund?
It happens; but if you're willing to share your reasoning and allow us a chance to keep you as part of our community, please let us know here. Otherwise, the Indiegogo Support team handles all refund requests. Contributors can contact support@indiegogo.com directly, before the campaign deadline, for prompt processing of all such requests. [Note: Should our campaign enter InDemand, the Indiegogo Support team can also process refund requests made within 10 days of the contribution.]
Trekz Titanium™ is equipped with Bluetooth® v4.0 and is compatible with all iOS and Android Bluetooth-ready devices, such as smartphones, tablets, Mac and PC computers and laptops. Standard pairing will vary per your mobile device.
Will Trekz Titanium™ support multipoint?
No, Trekz Titanium™ doesn’t support multipoint (meaning: connecting to and/or transmitting audio to two or more devices simultaneously). This isn’t a limitation of the product design, but rather a limitation of the Bluetooth® chip.
However, Trekz Titanium™ can memorize the pairing information for up to 8 Bluetooth enabled devices. When the first device connected to Trekz Titanium™ is turned off (or is out of range), then you can manually choose to connect to any of the remaining 7 devices manually. Pairing again is not required.
Are Trekz Titanium™ waterproof?
No. Trekz Titanium™ is designed to be dust, sweat and water resistant to handle the wear of everyday use of rigorous workouts and wicked weather. Trekz Titanium™ is safe for use during post workout activities, such as saunas and steam rooms, though we recommend you dry off excess moisture prior to storage in the included zipper case. Trekz Titanium™ are not recommended to be worn swimming or in the shower.
How do I wear Trekz Titanium™?
Put Trekz Titanium™ on by curling them over your ears with the headband wrapping behind the back of your head, creating a secure fit.
What makes Trekz Titanium™ so flexible?
The frame of the headband is made of memory alloy with titanium as the main ingredient. Memory alloy allows large shape change (flexibility) while maintaining the original shape when force is removed. During deformation, memory alloy actually goes through a phase change which is what allows the elastic deformation to be reversible.
Can Trekz Titanium™ be worn with eyeglasses, sunglasses or a safety helmet?
Of course. For use with prescription eyeglasses or sunglasses, we recommend putting on your Trekz Titanium™ first, then slipping your glasses into place. You’ll notice the titanium band is quite flexible and will adjust easily into proper position on your cheekbones. For use with a helmet, simply shift the headband down, below the bottom edge of the helmet.
How long will the Trekz Titanium™ battery last?
Trekz Titanium™ is equipped with a rechargeable lithium ion battery that delivers six (6) hours of continuous play (replenish charge completely in 1.5 hours). You are also able use your Trekz Titanium™ while simultaneously charging them.
How do I charge Trekz Titanium™?
Each Trekz Titanium™ is shipped with a standard micro-USB charging cable. You simply plug your headphones into a USB port in your computer or wall via the micro-USB charging cable and your unit will be fully charged in under two hours.
What's the wireless range of Trekz Titanium™?
Trekz Titanium™ will offer reliable connectivity within a wireless range of 33 ft (10m).
Can bone conducted sound cause hearing loss?
No. In fact, that's a key benefit of bone conduction headphones! We don't have a medical professional on staff, but we did research the concept. Here's the professional opinion of an M.D. from the largest ENT comprehensive care provider in the New York tri-state area:
"Unlike conventional headphones, bone conduction headphones have an inherent volume limit which should reduce noise related hearing loss. This technology also keeps the ear canals open, which makes it ideal for sports requiring heightened situational awareness, such as cycling or running."
Wontaek Choe, M.D.
Otology/Neurotology and Lateral Skull Base Surgery
ENT and Allergy Associates, LLP | www.entandallergy.com
Is bone conduction technology a solution for someone with hearing loss?
Yes and no. Trekz are not intended to be used as a hearing aid; however, they are a solution for some people with hearing loss (depending on where the damage is in the ear) to play music and make/take calls.
What colors does Trekz Titanium™ come in?
To start, Trekz Titanium™ will be produced in Ocean (Blue/Black), Ivy (Green/Black), and Slate (Grey/Black). Additional colors are planned for 2016.
What are the specifications for the activity belt?
The adjustable activity belt holds large smartphones (up to iPhone 6 Plus & Samsung Galaxy S6), keys, cash, ID/credit cards, passports & other small personal items. The comfortable band fits securely & prevents chafing and bouncing. It fits waist size 25"-47" (63.5cm – 119.4cm), pocket expands to 8″×4″x 2" (20.3cm-10.2cm-5.1cm).
How can I reach out to your team directly?
We love connecting with our customers, so if you'd like to reach someone on our team directly, please drop us a note. Be sure to include your phone number in your note if you'd like to speak with someone urgently.
What's your warranty policy?
We offer a hassle-free two-year warranty with all AfterShokz headphones. To submit a warranty claim, simply fill out this form and our friendly Customer Service team will be in touch to help.
What's your refund policy?
AfterShokz will provide a 90-day money back guarantee to all Indiegogo backers. Please contact support@aftershokz.com if you are not completely satisfied with your Trekz Titanium™ headphones.
We are excited to launch our first ever crowdfunding campaign to introduce a bone conduction product unlike anything on the market.
AfterShokz has developed a highly innovative product and fully functioning prototype with technology that far exceeds any other product we’ve developed in the past. We’re confident that Trekz Titanium™ will be produced with the highest quality materials and manufacturing available.
We are committed to keeping our campaign transparent and will openly communicate with our supporters on our project, as well as any obstacles that might arise.
We are preparing for future challenges that could impact our planned production timeline, including minor adjustments that might be made during production to improve the final product. We will prepare for any delays this may cause in order to deliver the best quality product with a timely delivery for the consumers’ benefit.
Our priority is to deliver a product that will exceed your expectations to those who support us and believe in us. We’re so grateful for you and promise to provide you with the best version of this revolutionary sport headphone.
