Hi George, I am having a hard time communicating with customer support (they aren't answering my questions) My question is: is your team able to confirm the fulfillment of a single contributor's device? IE, "yes, your device has shipped" vs "no, your device has not been sent yet?" I have spoken with many US contributors who received their devices with no warning, shipping confirmation or tracking number, and given that I live in the city, need to know if it came, is coming, or stolen.
@David, on the user group, some folks have actually posted pictures of them wearing the HealBe with the facebook group and timestamp in the background to prove they took it at that moment. People really do have them! We in the US are probably going to be among the last because of the way they're shipping them & the port strike nonsense (still a huge backlog even though the strikes are settled), but we will get them.
Teresa, same, even after pointing out that the shipping schedule wasn't exactly my question. When I countered twice, they just stopped replying and ignored my e-mail altogether.
@Hilary I did read through all the comments, I belong to the group. It's really about perspective I think. We have a first generation piece of new technology - our usage and reporting helps address the flaws and create a better piece of technology. This is crowdfunding for ideas that are otherwise too risky to make it to market. We are more like beta testers. The expectations need to be realistic - you didn't purchase anything, you crowdfunded a first generation piece of tech.
@kidjay like we've been discussing below, when the backlog from the dock strikes clears up.
@scookstlmo your username leads me to believe you're in the US. you must know about the dock strikes (that are no fault of GoBe) by now? the device is real, functioning, awesome (the users group has some great data they're reporting) but us US backers are waiting for a logistics situation completely out of GoBe's control to clear up before ours arrive.
Brad, I'd prefer if it stayed closed, but that's just my vote. I feel iffy about pseudojournalists being able to creep on our discussions.
Rich, a good deal of contributors (mostly German I'm finding) have theirs and are reporting in on it. It sounds great and I can't wait!
I just found out, per George, that HealBe indeed shipped to the West Coast for us U.S. backers. The West Coast currently has port strikes which are causing severe delays (for my job, it means some of my suppliers can't restock for 3-4 months.) Another crowdfunding campaign I backed routed the shipment to the East coast to avoid this. I'm wondering why HealBe wasn't routed either. And still, no tracking number, and customer service isn't responding to me.
I wrote to their customer service to ask about tracking information. I got a cut & paste response from their blog with the fulfillment schedule. Wrote back that I understood the schedule, but that backers were reporting receiving them without tracking information, and I live on a busy street and would like to know when to expect mine. Got a cut & paste response telling me once again the fulfillment schedule and that they don't know. Are you even reading my messages? Ugh
@Sibylle please! I'm dying over here, how is it?! @Fayroe same here, US backer and no deets! Also your avatar is mad cute! :3
@Ken, in the DigitalTrends review they mention the casing coming apart and shocking a tester - in an earlier update, they mentioned the delay was due to this very issue and they were revamping the design for the second round to improve durability, so the devices we receive won't have these issues. Hopefully. Actually one of my fears is that this thing will kill me and I'll make headlines and it will be a pretty lame way to go. But I have a lot of irrational fears, so, I would ignore me.
@Sibylle you and me both! my 3rd time today checking the comments lol.
@rarbery, I've been saying that for about half a year now, it always falls on deaf ears :)
@Boggimedes I'm of the camp that believes you really shouldn't ask for a refund in general with crowdfunding, because it shows you don't understand what crowdfunding means... but yes, that too - if you must ask for a refund... read :(
Samantha - you (ignorantly) assume they can't grasp English, when you, a native English speaker, haven't bothered to fully read/research all the information they've provided us... there are multiple pictures of produced GoBes, as well as a verified recommendation letter from a legit oncologist, plus several Russian journalists who've already received one for review. Also, Pando saw one in action and met with them.
@fin4tapan, it's gotta exist - I did some research and called the office of the NY oncologist they claimed endorsed it and had them verify the PDF of the recommendation letter. so at least one functioning device has to exist!
@Ryan Dolan it's from the comment section of the review link posted a few comments back, cited from another review. George, can you address the battery life concerns? what's the official word on battery capacity for the first wave of units going out? the review mentioned a "second version" that was still in prototype with much better battery life.
Another Russian review (roughly translated via Chrome): "7. Barrel of tar. Battery. Now (with active tests and constantly open appom) bracelet lives of 5-6 hours. If you do not play any free moment - live hours 8. The developers say that the production version - more capacious battery (but charge it -dolshe respectively) and will be sufficient to charge the bracelet every 20h. But, unfortunately, for most users it will be a hell and bracelet will leave on the shelf. "
Sergey, it needs BLE, which if I remember correctly is 4.4+. I have to get a new phone too, but at least they were up front about BLE from the start.
@tenisrunner05 that's gotta be it - i'm 4.3. thanks! :)
I don't see the app in my shop (US) just yet :(
@ford-prefekt Amen! :)
Also: I just contacted Dr. Shahrokni's office and spoke with his assistant, who confirmed that the letter - and his endorsement - is the real deal, in case anyone was worried about the legitimacy of the letter! :)
thanks for the update! what about android, though? I can't use it without android!
@Michelle, thank you for being the voice of reason... Even if it doesn't happen, I'm a big girl, I made the decision to donate to a campaign in hopes of receiving a perk. That's what crowdfunding is. You didn't purchase anything. This is not a store. You're supporting an idea. I live with it if it doesn't come to fruition. Everyone please reconsider before "supporting" another idea, because you're liking causing issues for those of us hanging in there by demanding refunds for $ already invested!
@Ambuj, it's just because of limitations with IndieGogo and the # of perks - I have an early bird perk too that's no longer listed but they reassured us that they are still "good" - it's just the way IndieGogo displays them :)
@mlstebelton They're going out in September. George, I also haven't received a confirmation on my address change?
@Ashwinipn right on! I can't wait to get mine either. As lame as it sounds, I find it easiest to exercise first thing in the morning! Getting up early sucks, but I don't miss the extra hour of sleep and then you feel really good all day :)
@ashwinipn Maybe they might've been rushing to publish & prove it really exists thanks to a certain journalist and a bunch of people demanding refunds due to delays because they don't understand how crowdfunding works??
Hi George! Tuesday/Wednesday of this week, or next week? Thank you! :)
Yeehaw! Thank you so much Herman!! :)
Thanks for the update George! Can't wait!
Thanks for the update. Guys, please! Form an educated opinion and calculate your risk before backing something - it scares me how easily people ping-pong from one camp to another when Pando posts an article, when HealBe posts an article, etc - THINK FOR YOURSELF. I also found a lot of that article to come off as bashing the team for being ESL. Let's see you speak Russian that well.
@Daniel - yes! any news is good news - i totally agree! @michael - you get both the black and purple band.
Thanks for the update, guys! @Shai -- they have NO control over the factory's schedule - factories routinely bump other jobs in front of yours with no rhyme or reason - IndieGogo, as with all crowdsourcing, can really only give an ETA. My company was told by the factory that product could ship in June, too! But this stuff happens.
@Daniel - my company just went through a situation where our backers expected their rewards to ship in June, too, but the factory just came back and said "lol nope, try October!" -- but wouldn't give us a solid date as to when. We didn't feel comfortable posting an update until factory negotiations had settled. There's a lot going on behind the scenes and I'm sure they're making sure everything is kosher before posting an update, as much as the anticipation kills!! :)
James, that's why this is first and foremost a lifestyle tracker. Have you noticed that they are very adamant about asserting that it is NOT a medical device? Everyone is behaving as if it were and HealBe is very clear that this is not meant to be used medically. It's a fitness tracker. That's it.
If there is an issue with production, I would likely blame the people who contributed without having any idea what crowdfunding meant. They take these numbers and place an order with the factory. Who knows what they've already begun based on the overwhelming response -- only to have a third of it given back in refunds (which they have to pay at least 3% fees on each way)? What scares me most about this is how nobody can seem to make up their own minds about anything anymore.
@Alex, true that! Haters gonna hate. Can't wait to get my GoBe. People forget that they are not purchasing a GoBe. They are making a contribution and receiving a GoBe as a perk. That's what crowdfunding is. They are not beholden to their June ship date, or any ship date, although they promise to make good on pledges no matter what. Patience is a virtue...
Note that they did post patents as requested: We’ve received several patents for the technology and hardware behind GoBe. “A Method of Human Blood Glucose Concentration Measurement” (patent application № RU2012106461). “Sensor for Measuring Impedance of a Human Body Area” (patent application № RU2012155821). “Method for Measuring Human Organism’s Calorie Intake during a Meal” (patent application № RU2012155819).
Hi Artem! Do you have any information on safety? Is there a risk of shock with the electricity? Is it safe for use for people with heart issues and/or pacemakers? Thanks! :)
I dunno -- I really just have a feeling they were unprepared for the success of the campaign. We have to remember that companies who are lacking resources turn to crowdfunding for help, so we can't realistically expect a Nike experience at this point. Their social media team is responsive, if you've got questions, and claims they're working on an information video as we speak.
Alex is right. My company was at CES. Healbe was with Levin Consulting. Hope this helps lay some fears to rest!
@Srinivasa -- I purchased on the day of launch because I got an e-mail recommending it to me. My company just successfully funded a crowdsourcing campaign that I've been managing since November and I know what a pain in the butt it can be to manage - just trying to help inform users who don't read the TOS, which looks to be almost everyone...
to users looking for refunds, they are not obligated to refund (although they will probably do it when they have time - just be patient, they are probably swamped with e-mails, hence bouncing) - you agree in the IndieGoGo Terms of Service that your contribution is non-refundable: "Contributions are nonrefundable. We may refund your contribution if your contribution was accidentally made twice or if the campaign has not raised enough money by its deadline to cover the cost of disbursement."
I added $15 to the $99 early bird cost to cover shipping, but I see others didn't -- should I adjust my pledge, or is it OK as is?