Hey Guys! I've got 45 beta units starting to show up at our door! And I wanted to see if anyone was interested in helping us test them.
There are just a few small things you need to know in order to be a tester.
1) You MUST give us your feedback. This will come to you in the form of a questionare. This is a MUST. Otherwise we can't improve!
2) You MUST have a windows 7 or higher machine. Mac and Linux are still in the works.
3) You MUST have already ordered a scanner
4) You MUST be in Canada or the United States.
5) Your chances are better if you are a backer (the earliest backers get preference).
6) Your chances are better the closer you are to Toronto. Shipping charges suck. However, we won't rule you out if you are in California.
7) You get to keep the scanner as fulfilment of your order, provided they are up to our standards.
8) If they don't meet our standards (for some unbelievably unforeseeable reason), then we will ask you to ship them back to us. At which point you'll have to wait until your final unit comes from China.
9) You MUST NOT, under any circumstances, modify, open, or damage the unit intentionally in any way, shape or form.
As we get the 45 units, they will be tested here, packaged, and shipped out to you. There is a tiny chance that these might not work for whatever reason (most likely shipping damage). If that happens, we'll work with you to get it resolved. You should expect to have phone calls with me in the first couple of days of getting it!
So... if you're excited, and you want to participate, copy and paste below into an email, and fill our your details. You'll be sending it to Elyne, our head of Customer Service.
Subject: I want to be a beta tester
(Your order number OR your matterform.net email OR your indiegogo email)
(And a short rant about why you are excited to test a scanner)
From a guy who has no patience - thank you for being patient. I quite honestly have butterflies every time I think how close we are to shipping these to you.
The full timeline of our journey together is online and available for you to see: Past, Present and of course, Future. The timeline includes our projections for final manufacturing and shipping, from our factory in China all the way to your door.
If you ordered a scanner and are looking for your individual shipping date, your order status will be updated once your order has been manufactured.
We’ll be continuously adding things to the timeline as we reach each milestone, so stay tuned.
In the next 2 weeks, we’ll be looking for the most eager, most excited, most pumped backers we have to help us QA our first 50 scanners. More details soon!
A lot of you have been asking about timing and when you’ll receive your scanner…and rightly so, I owe you an update. Which is why on top of working on the scanner and software, we’ve also been working on getting you a detailed timeline about the scanner and where we are with it. I’ll post this next week once I have all the timing confirmed from our manufacturer. I want to be as honest and open as possible, so it will contain everything we know about the past, present, and future of your scanner, in detail.
Until then, I wanted to show a cool little update on the new plastics that arrived while we were away. After 4 solid days heads down, scrutinizing the new plastics, I can now show you all the awesomeness, and issues, these new prototypes have.
Bigger, Beefier, Better. The motor on the right just wasn't cutting it for us, so we beefed it up.
Custom fan lenses turned out not so great. After the second try, they just aren’t good enough. We will use a more accurate, off the shelf fan lens.
Above: The Power Button. Below: Lots of parts. Head, case, lids, screws and a printrbot photo bomb.
Hey guys it's Drew, and I'm back from China! We pumped out lots of Matterform scanner parts at the factory and I brought back enough parts to make seven test units.
Let’s do a quick recap. I went to the factory to oversee quality control and testing; We pulled 17 hour days (pretty normal around Matterform for the last…8 months) and Dylan and I solved any issues that cropped up. Lots and lots of bright orange plastic bits came out of the machines. Why orange you ask? Because first shot is just a tolerance test. We just need to make sure all the parts fit together and work correctly before you do a real production run. We’re talking tolerance changes in the microns, so it’s fiddly work and time consuming, but it’s done!
Continue reading on our blog, click here...
We’ve got some news for you. Some of it good, some of it bad.
We’ll start with the good news. Production is speeding along. In fact, Drew will be heading to the factory this weekend to oversee QA and testing and will have lots to report when he’s there (he’s promised to post pictures).
We’re so close to shipping, we can almost taste it.
Now the bad news: We’re not going to be able to deliver at the end of November.
We’d love to be able to blame someone else, but no, it’s on us. We were delayed a month when we found out our originally designed circuit board wouldn’t pass FCC certification and had to be redesigned. We made up for some of the delay but we now realize that we completely underestimated the amount of time it would take to ship the scanners.
They’ll be travelling to most of our distribution hubs around the world by sea. Our launch will now bump up against increased Christmas shipping traffic (which ties up shipping routes and ports). This means that, for some of you, your scanners will be on a boat for nearly a month.
That’s way longer than we thought it would take and we’re sorry. That doesn’t fix the situation but please don’t think we’re sitting here not caring about the delay.
When we told you to expect your scanner in November, we were working with what we understood about production and international shipping at the time. We’ve learned a lot since then.
Before this, we had no experience in bringing a product to market. Or fabrication, or tooling, production, distribution, electronic product certification or international shipping (that last one was a doozy). But we do now, and we’re still learning. You’ve been so supportive of us so far and for that we thank you from the bottom of our hearts.
We’re asking that you remain patient as we move our scanner - your scanner - through to the end of production.
Drew will be able to provide updates (and photos) from the factory once he’s there next week. By the time he returns, we should have a firm date on when scanners will start to leave the factory and make their journey to you.
As soon as we know, you’ll know.
Thanks so much. We’ll have more updates soon.