We have some updates regarding the iOS and Android apps:
iOS- we are heavily testing the stability on the next release, which is coming soon, that improves stability and enhancements to the UI. There is still some issues with the Leash, but we are working hard to fix them.
Android- we are, currently, working on compatibility with the following devices:
Motorola Razr MAXX HD
HTC One, Doid DNA
Samsung Galaxy S4
Also, we’ve had a few people inquire about the Galaxy Note 10.1. That device will be added to the compatible devices list very soon.
The StickNFind Team
Just a reminder of our customer/tech support information. For technical support, email email@example.com. For order questions, the email is firstname.lastname@example.org. The phone number for both is 866-777-7210 and phone supports hours at 9AM-5PM EST. We are making plans to expand the customer service team and improving our response times ASAP.
Speaking of which, if you are in the Miami/Fort Lauderdale area, we are expanding our customer service team! Please email email@example.com and attach your resume.
With the release of the new Samsung Galaxy S4, we have received questions from new S4 owners. In regards to Samsung S4 compatibility with SNF:
Samsung has decided to finally support Bluetooth Low Energy(BLE). They have released Beta libraries so that we could make Samsung devices compatible with our StickNFind Stickers.
The only catch is that the libraries that Samsung released work with Android OS 4.2 and newer. This means that the current Samsung-supported devices with 4.1.2 are not supported by the new libraries released by Samsung.
Samsung S3, S3 Mini and Note 2- devices that are running 4.1.2 as well as the Beta libraries we hacked to work with SNF, are and will stay compatible with SNF stickers and Android app. MUST BE STOCK ROM.
We intend to release SticknFind app with the new 4.2 support very soon. It will be a matter of weeks.
We have S4 phones here for development and we are full steam ahead!
There is an update to the app in the Play Store. Here is what’s new:
- fix for lose connection with S3 GT-I9300 model
- added End User License Agreement
- power consumption optimized
Also, we are still working hard to submit Version 1.2 in the iOS App Store.
In this update, we will be posting a summary of the week’s activities and updates. We will be posting this summary every Friday to make sure everyone is up to date on SNF:
We are excited to announce that the Android app is LIVE in the Google Play Store! While, it’s still considered a beta, we are working hard to improve the SNF app.
Here is an update for those of you using Samsung S3, S3 Mini and Note 2. If you are rooted and using a different ROM outside of stock Touchwiz, the SNF app will not work properly. Rooting your device is fine, but any ROM outside of stock will affect the app.
We are working on version 1.2 of the iOS app, which will be available soon.
Great news! We are awaiting a huge shipment and, after they arrive, domestic orders will be shipped from within the US.
On email responses- we are working extremely hard on answering each and every question and concern. When sending a support email, there will be an automated response asking to allow for 3-5 days to reply. However, our goal is to answer within 24 hours and we are doing our best at achieving it. Our support team is small right now, but we are in the process of expanding the team and training them properly.
Customer Support: 866-777-7210 between 9AM-5PM EST.
Email Technical Support: firstname.lastname@example.org
Email Customer Support: email@example.com
The Stick-N-Find Android App:
We are implementing a firmware update for all stickers, that would enable the stickers to go to sleep when connected to a Samsung phone (YAY!).
The Stick-N-Find iOS App:
There are some known bugs such as Leash reposts. Over the last two weeks our team has been working on this as well as on the overall stability of the iOS App. This is now ready and iOS version 1.2 has been released for App Store approval today. You will also notice the addition of multi-language support for iOS, so we end the week on a high note!